Terms and Conditions

Moon Amethyst

At Moon Amethyst we source quality crystals to use for our healing therapy and handmade items. Each handmade item is cleansed, reiki charged and carefully packaged before being sent to the customer.

Stock presentation

All the photographs used to describe our goods are intended to give an accurate representation of the item for sale but are subject to photographic limitations.

Important to Note

All information regarding crystals and their healing properties are sourced from published reference books from our own experience and are based on our opinion.

We do not accept responsibility for the effectiveness or suitability of these crystals as crystals may have a different effect on different people.

We do not accept any responsibility, either personally or professionally nor to we accept any liability for all healings and or accuracy of opinions offered, and advice given.  This includes content listed on and off this website and other media.

Order Placement and location

We are unable to accept or fulfil any orders outside of the mainland United Kingdom of Great Britain.  Any orders found to be in breach of our terms and conditions will be cancelled without liability or notice.

 

Privacy Policy

The processing of personal data is governed by the General Data Protection Regulation (GDPR). From 25^th May 2018 new legislation gives more rights to individuals, and more obligations to organisations holding their personal data. One of the rights is a right to be informed about how personal information is shared and stored.

Who am I?

I am Shona Davies, Data Controller and Data Processor at Moon Amethyst:  www.moonamethyst.co.uk: 07947 977515. 

This means I decide how your personal data is processed* and for what purposes.  The lawful basis under which I process your data is GDPR Article 6 ‘Consent’. I am registered with and accountable to the Information Commissioner’s Office (ICO).

*’processing’ means any use of data such as obtaining, recording, holding, organising, amending, retrieving, using, disclosing, erasing, or destroying that data.

Whose information does this privacy notice apply to?

This privacy notice applies to information I collect from:

• Prospective clients

• Current clients

• Former clients

• visitors to my website

 

What is personal data?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data I may hold about you include your contact and appointment details.

Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data I may hold about you include your client notes.

How do I process your personal data?

I comply with my obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access, and disclosure; and by ensuring that appropriate technical measures are in place to protect personal data. I use your personal data for the purposes set out below.

I use your name, address, telephone number and email address to make and rearrange appointments as well as communicate with you about other relevant professional matters.

Phone contact

I hold data about you on my mobile phone that will include your first name and telephone number so that I can recognise who is contacting me, and so that I can contact you by phone if I need to. If at any time I have more than one contact sharing a first name, I will use your initials instead. My mobile phone is twice protected, by password, and face recognition.

Session Notes

My manual records are securely stored in a locked cabinet.

I use your GP’s name and address if I need to contact your GP, in an emergency.

I use your presenting issues and symptoms reported by you, any relevant medical history you have told me about, and use this for the purposes of planning your treatment for your health and wellbeing.

I keep a record of any treatment given and details of progress of your case, including reviews of treatment planning, to enable me to: review the assessment, and treatment plan; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

I keep accident records for any clients or visitors who are involved in accidents at my clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

In the event of an adverse incident occurring to any of my clients, I report the matter to my insurance company to enable the insurance company to deal with any potential claims.  Where relevant, I maintain records of my client’s consent to treatment in order to be able prove that the client has given informed consent to treatment to secure evidence in the event of a civiel claim, criminal prosecution, insurance claim or complaint.

Diary

I keep a diary to record all appointments of clients attending my clinic, and events, for tax purposes, and to secure potential evidence in the event of a criminal prosecution, civil litigation or insurance claim.

Website

My website is created using WordPress (WordPress.org/about/privacy) and I use Site Lock to protect my website and lets you know it is safe to use.

My website uses cookies to improve user experience of my website by enabling my website to ‘remember’ users, either for the duration of their visit – using a ‘session cookie’ – or for repeat visits – using a ‘persistent cookie’. Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It should also allow you to prevent or limit their use.

Ordering items from our website

We use the order information that we collect to fulfil any orders placed through the website (including processing your payment information, arranging shipment, and providing you with order confirmations)

We share your information with a third party to help us use your information as described above, we use Stripe to process your payments from our on-line store. You can read how Stripe use your data here:  https://stripe.com/gb/legal/privacy-center.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Complaints

If I receive a complaint from a person, I make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. I will only use the personal information I collect to process the complaint and to check on the level of service I provide. I may need to provide personal information collected and processed in relation to complaints to my insurance company.   I will keep personal information contained in complaint files in line with my retention policy. This means that information relating to a complaint will be retained for three years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Sharing your personal data

Your personal data will be treated as strictly confidential, and will only be shared:

• with named third parties with your explicit consent; or
• with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which I am subject e.g. a court order; or
• with your doctor or the police if necessary to protect yours or another person’s life; or
• with the police or a local authority for the purpose of safeguarding children or vulnerable adults; or
• my insurance company in the event of a complaint or insurance claim being brought against me; or
• my solicitor in the event of any investigation or legal proceedings being brought against me.

For further details about the situations when information about you might be shared, please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/personal-information/sharing-my-info/

How long do I keep your personal data for?

I keep your personal data for no longer than reasonably necessary; currently client data is retained for a period of 3 years from close of treatment.   Client data is kept in case of any legal claims/complaints, or for safeguarding purposes.  Your data is kept manually and is stored securely in a locked filing cabinet once your treatment has ended.  At the end of the three years, your data is destroyed by a shredding machine.

Your rights and your personal data

At any time you may request that changes are made to your contact details.

Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.

• the right to request a copy of your personal data that I hold about you and to receive this within one calendar month.
• the right to request that I correct any personal data if it is found to be inaccurate or out of date.
• the right to request your personal data is erased where it is no longer necessary for me to retain such data.
• the right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.
• the right to request that I provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable)   [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case I am processing the data by automated means].
• the right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
• the right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].
• the right to be informed if your data is lost. I shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
• the right to lodge a complaint with the Information Commissioner’s Office.

For further details about these rights please see the Information Commissioner’s website at  https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

My contact details

To exercise all relevant rights, queries or complaints please in the first instance contact me at shona.crystals@gmail.com or 07947 977515.

Further information

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.